Question 1

Does NYRx Medicaid cover adult diapers and pull-ups in NYC?

Accepted Answer

Yes, NYRx (New York Medicaid) covers medically necessary incontinence supplies, including adult briefs (diapers), protective underwear (pull-ups), and liners. Palma Care DME is an authorized NYRx provider in NYC and handles all insurance billing and authorizations for qualifying patients.

Question 2

How do I get medical-grade incontinence supplies delivered in Brooklyn or Queens?

Accepted Answer

Palma Care DME offers discreet, 2-day home delivery across Brooklyn, Queens, Manhattan, the Bronx, and Staten Island. Once we receive a physician referral, our team processes the order and ships your supplies in plain, unmarked packaging to ensure patient privacy.

Question 3

What types of incontinence products does Palma Care DME provide?

Accepted Answer

We provide a full range of clinical-grade products including high-absorbency adult briefs with tabs, protective pull-up underwear, bladder control pads, male guards, and hospital-grade underpads (chucks). We also supply skin barrier creams and wipes to support dermatological health.

Question 4

How many incontinence supplies does Medicaid allow per month in New York?

Accepted Answer

New York State NYRx guidelines allow for a specific monthly quantity of incontinence supplies based on medical necessity. Palma Care DME ensures your order meets these state regulations while providing the maximum amount allowed by your insurance plan to prevent gaps in care.

Question 5

Is a doctor's prescription required for incontinence supply delivery?

Accepted Answer

Yes, a Standard Written Order (SWO) or prescription from a licensed physician, PA, or NP is required for insurance coverage. The prescription must include a diagnosis code (ICD-10) for incontinence. Our team coordinates directly with your doctor to secure this documentation.

Question 6

Can my physician send incontinence orders via Parachute Health?

Accepted Answer

Absolutely. Palma Care DME is fully integrated with Parachute Health for e-prescribing. Physicians in Brooklyn and NYC can submit orders digitally, which significantly speeds up the authorization and delivery process for the patient.

Question 7

Does Medicare cover incontinence supplies like diapers?

Accepted Answer

Standard Medicare Part B generally does not cover adult diapers or pads. However, if you have a secondary Medicaid plan (NYRx) or certain Managed Care plans, these items are often fully covered. Palma Care DME can help you verify your specific plan benefits.

Question 8

How do I change my diaper size or absorbency level with Palma Care?

Accepted Answer

If your needs change, our clinical intake team can update your order. We help determine the correct fit and absorbency level—ranging from moderate to overnight maximum protection—based on your current health status and physician recommendations.

Authorized NYRx, Medicare & Medicaid DME Provider

Medicaid Incontinence Supplies NYC | Free Monthly Home Delivery

Regain your independence with premium, medical-grade supplies delivered discreetly to your door.

HCPCS Fulfillment & Compliance for NYC Clinics

Partnering in better care. From the doctor’s visit to patient’s doorstep

Medicaid Incontinence Supplies NYC | Free Monthly Home Delivery

Regain your independence with premium, medical-grade supplies delivered discreetly to your door.

HCPCS Fulfillment & Compliance for NYC Clinics

​Partnering in better care. From the doctor’s visit to patient’s doorstep

Partnering in better care. From the doctor’s visit to patient’s doorstep